My CX Challenge To You (100 CX Tips)

I recently completed my challenge of tweeting 100 customer experience tips in 100 days. Now I want to turn it into a challenge for you.

Take a look through the 100 tips and pick one or two that resonate with you. They can be things that you think are important that aren’t getting done, things that you want to do more of, or just things you want to keep in mind during the year.

My challenge to you is for you to make progress in those areas this year. If you are really serious about it, put a note in the comments section below with a statement listing the tips that you are committed to improving. I’ll ask you about them later in the year, sort of like your CX conscience.

Here are the 100 CX tips once again…

100CXtipsListingThe bottom line: Good luck with your CX challenge!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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