My CX Challenge To You (100 CX Tips)

I recently completed my challenge of tweeting 100 customer experience tips in 100 days. Now I want to turn it into a challenge for you.

Take a look through the 100 tips and pick one or two that resonate with you. They can be things that you think are important that aren’t getting done, things that you want to do more of, or just things you want to keep in mind during the year.

My challenge to you is for you to make progress in those areas this year. If you are really serious about it, put a note in the comments section below with a statement listing the tips that you are committed to improving. I’ll ask you about them later in the year, sort of like your CX conscience.

Here are the 100 CX tips once again…

100CXtipsListingThe bottom line: Good luck with your CX challenge!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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