100 Customer Experience Tips in a Word Cloud

Yay! I did it…

Yesterday, I completed my goal of tweeting 100 CX Tips in 100 days. If you don’t have time to read though all of the individual pieces of advice, here’s a word cloud from all 100 tips:

100CXtips_WordCloud

The bottom line: CX is built with customers, employees, and brand promises

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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