15 Top CX Posts From 2015

As the year comes to an end, I want to thank everyone who has been reading and sharing this blog. It’s a pleasure and an honor to be a part of your customer experience efforts, and I look forward to helping you drive even more success next year.

Before we move on to 2016, here are the 15 most-read posts from 2015:

  1. Seven Steps for Developing Customer Journey Maps
  2. Report: 2015 Temkin Experience Ratings
  3. Report: Net Promoter Score Benchmark Study, 2015
  4. 8 CX Trends for 2015 (The Year of the Employee)
  5. The Ultimate Customer Experience Infographic, 2015
  6. Don’t Confuse Customer Service With Customer Experience
  7. Free eBook: The 6 Laws Of Customer Experience
  8. 9 Recommendations For Net Promoter Score (NPS)
  9. Five Questions That Drive Customer Journey Thinking
  10. Report: Tech Vendor NPS Benchmark, 2015 (B2B)
  11. What is Customer Experience? (Video)
  12. Report: The Four Customer Experience Core Competencies
  13. Report: ROI of Customer Experience, 2014 (see updated 2015 version)
  14. 10 Customer Experience Factoids from 2014 (Infographic)
  15. Customer Experience Matters (The Video)

The bottom line: Good luck with your 2016 CX efforts!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

One thought on “15 Top CX Posts From 2015”

  1. Bruce,
    We appreciate your partnership as we continue to provide best in class customer experience !!
    Look forward to working with you on this journey…

    Happy New Year!
    Kind regards,
    Carolyn

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