Recap of (Awesome) Customer Experience Day 2015

Yesterday was a great day, as Temkin Group joined customer experience professionals around the world in celebrating Customer Experience Day 2015.

We started by participating with a Twitter conversation for Asia-Pacific on Monday evening and finished with a speech on Tuesday night in Los Angeles for a CXPA.org event. It was an action packed 24 hours!

Since Temkin Group labelled 2015 as the Year of the Employee for customer experience, we carried that theme into our CX Day 2015 activities. Here’s a recap of the content we created for this year’s celebration:

FreeEbook15EETips

CultueEatsStrategy2

CXMattersVideo

CXMattersPosterCut

The bottom line: Already looking forward to the next CX Day on October 4, 2016

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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