The Ultimate Customer Experience Infographic, 2015

Once again, Temkin Group is publishing a new infographic for CX Day.

CXMattersInfoCut

You can see the full infographic below. Here are links to:

1510_CXMatters_Infographic

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One thought on “The Ultimate Customer Experience Infographic, 2015”

  1. Great infographic! I’m interested to see stats on the influence of Artificial Intelligence/ automation is having on CX. I’ve already noticed the positive impact Virtual Assistants are having on CX.

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