Employees Need to Feel Like They’re Contributing

How people feel about what they are doing (intrinsic motivation) is a key to sustaining their focus, energy, and commitment. One of the ways for companies to tap into this intrinsic motivation is to find ways for employees to feel as if they are contributing to the organization’s success (which is consistent with lessons from positive psychology).

As you can see in the chart below, people who believe they are contributing are:

  • More than twice as likely to help someone at work
  • Almost four times as likely to do something unexpectedly good for the company
  • More than twice as likely to make a recommendation
  • More than twice as likely to recommend that a friend apply for a job
  • 36% less likely to look for a new job
  • 30% less likely to take more than one sick day

1507_PowerOfContributing

The bottom line: When people feel like they contribute, they contribute even more.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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