We’ve been publishing the Temkin Ratings for five years. These ratings provide insights into how consumers evaluate their relationships with 100s of companies across multiple industries. In 2015, we examined 200+ companies across 20 industries based on a survey of 10,000 U.S. consumers. You can view a sortable list of results on the Temkin Ratings website.
Here are my posts that summarize the results for all of the 2015 Temkin Ratings:
- 2015 Temkin Experience Ratings (and 20 industry snapshots)
- 2015 Temkin Forgiveness Ratings
- 2015 Temkin Trust Ratings
- 2015 Temkin Customer Service Ratings
- 2015 Temkin Web Experience Ratings
The bottom line: How do your customers rate their relationship with you?
P.S. Here’s a link to the 2014 Temkin Ratings