2015 Temkin Ratings: Benchmarking Consumer Relationships
July 22, 2015 Leave a comment
We’ve been publishing the Temkin Ratings for five years. These ratings provide insights into how consumers evaluate their relationships with 100s of companies across multiple industries. In 2015, we examined 200+ companies across 20 industries based on a survey of 10,000 U.S. consumers. You can view a sortable list of results on the Temkin Ratings website.
Here are my posts that summarize the results for all of the 2015 Temkin Ratings:
- 2015 Temkin Experience Ratings (and 20 industry snapshots)
- 2015 Temkin Forgiveness Ratings
- 2015 Temkin Trust Ratings
- 2015 Temkin Customer Service Ratings
- 2015 Temkin Web Experience Ratings
The bottom line: How do your customers rate their relationship with you?
P.S. Here’s a link to the 2014 Temkin Ratings