Very Grateful For 5 Wonderful Years!



Exactly five years ago, we launched Temkin Group with the blog post Introducing Temkin Group, Customer Experience Transformation Consultancy. It’s been a wonderful five years, and we’re very lucky to have had such great employees, clients, and collaborators.

Thank you to all of the people who have followed this blog, read our reports, purchased corporate subscriptions, attended our workshops, participated in our research, used our advisory services, followed the Temkin Ratings, and have recommended Temkin Group to your friends and colleagues. We’ve been very lucky to have you join us on this fantastic journey!

Join us in one or more of Temkin Group’s 5th anniversary celebration activities:

The bottom line: We’re truly grateful, and looking forward to the next 5 years!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

6 thoughts on “Very Grateful For 5 Wonderful Years!”

  1. Hi Bruce and team. Congratulations on your amazing 5 year journey to become a leader in our CX space. Thank you for everything you do to enable our success.
    Best regards

  2. Congratulation Bruce and team. You should be proud of the extent of fresh and useful content you produce, very impressive and important work!

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