Temkin Group: 5 Years of CX Thought Leadership (Infographic)

As part of tomorrow’s celebration of Temkin Group’s 5th year anniversary, we created an infographic highlighting some of our research over the previous five years. It was fun putting this together and reflecting on all that we’ve done.

Design 07The bottom line: We’re looking forward to the next five years!


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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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