Join Us On April 28th to Celebrate Temkin Group’s 5th Anniversary

Temkin Group

Next Tuesday, April 28th, will be the 5th anniversary of this post: Introducing Temkin Group, Customer Experience Transformation Consultancy. That’s when we launched Temkin Group.

It’s been a great five years and we are looking forward to celebrating the day with all of our clients, partners, and research followers.

We invite you to participate in some of our activities to celebrate this wonderful milestone:

Tweet Chat Questions

When you answer questions during the chat, be sure to note which question you are responding to using A1, A2, etc. and the hashtag #TemkinGroupChat.

  • Q1: Leaders set the customer experience “tone at the top.” How do your leaders demonstrate their commitment to CX to the organization at large?
  • QDeveloping a clear mission is important for Purposeful Leadership. How does your organization’s mission support the customer experience?
  • Q3: Compelling brand values are created with promises. How is your brand translated into specific customer promises?
  • Q4: Brand promises are kept or broken when customers interact with your organization. How does your organization infuse its brand values into the design and delivery of customer experiences?
  • Q5: It’s critical to understand your customers in order to improve their customer experience. What’s a good example of how your organization embraced customer insights?
  • Q6: Engaged employees are valuable assets. What has been successful in engaging your employees in your CX journey?
  • Q7: The journey to CX maturity is tough. What are your questions about mastering the four customer experience core competencies?

See this page with more details about the Tweet Chat.

 

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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