Join Us On April 28th to Celebrate Temkin Group’s 5th Anniversary

Temkin Group

Next Tuesday, April 28th, will be the 5th anniversary of this post: Introducing Temkin Group, Customer Experience Transformation Consultancy. That’s when we launched Temkin Group.

It’s been a great five years and we are looking forward to celebrating the day with all of our clients, partners, and research followers.

We invite you to participate in some of our activities to celebrate this wonderful milestone:

Tweet Chat Questions

When you answer questions during the chat, be sure to note which question you are responding to using A1, A2, etc. and the hashtag #TemkinGroupChat.

  • Q1: Leaders set the customer experience “tone at the top.” How do your leaders demonstrate their commitment to CX to the organization at large?
  • QDeveloping a clear mission is important for Purposeful Leadership. How does your organization’s mission support the customer experience?
  • Q3: Compelling brand values are created with promises. How is your brand translated into specific customer promises?
  • Q4: Brand promises are kept or broken when customers interact with your organization. How does your organization infuse its brand values into the design and delivery of customer experiences?
  • Q5: It’s critical to understand your customers in order to improve their customer experience. What’s a good example of how your organization embraced customer insights?
  • Q6: Engaged employees are valuable assets. What has been successful in engaging your employees in your CX journey?
  • Q7: The journey to CX maturity is tough. What are your questions about mastering the four customer experience core competencies?

See this page with more details about the Tweet Chat.

 

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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