Celebrating Martin Luther King, Holiday or Not

Whether or not you are celebrating Martin Luther King Day (It’s a Temkin Group holiday), it’s a great opportunity to reflect on some of MLK’s inspiring messages. I find that his words of change, personal accountability, and love hold true across many settings, including how we run our organizations.

Last year, I mapped some of MLS’s quotes into our four CX competencies. To honor MLK this year, I’m sharing four of his quotes that I find to be particularly meaningful:

I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin, but by the content of their character.

Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.

The time is always right to do what is right.

The bottom line: We can all learn from MLK’s powerful words.

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.