Whether or not you are celebrating Martin Luther King Day (It’s a Temkin Group holiday), it’s a great opportunity to reflect on some of MLK’s inspiring messages. I find that his words of change, personal accountability, and love hold true across many settings, including how we run our organizations.

Last year, I mapped some of MLS’s quotes into our four CX competencies. To honor MLK this year, I’m sharing four of his quotes that I find to be particularly meaningful:

I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin, but by the content of their character.

Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.

The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.

The time is always right to do what is right.

The bottom line: We can all learn from MLK’s powerful words.

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