10 Customer Experience Factoids from 2014 (Infographic)

I looked through Temkin Group’s 2014 research and picked out 10 interesting factoids. It was difficult to narrow down to 10 items that collectively provide a sense of the state of customer experience.


Click here to download a 18″ x 24″ poster version (.jpg)

The bottom line: We did a lot of research in 2014!


Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “10 Customer Experience Factoids from 2014 (Infographic)”

  1. This rocks!!!

    Megan Kent Founder & CEO MKBG | 222 Broadway | NY, NY 10038 | megankentbrandinggroup.com | 917-561-0903


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