10 Customer Experience Factoids from 2014 (Infographic)

I looked through Temkin Group’s 2014 research and picked out 10 interesting factoids. It was difficult to narrow down to 10 items that collectively provide a sense of the state of customer experience.


Click here to download a 18″ x 24″ poster version (.jpg)

The bottom line: We did a lot of research in 2014!


About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 Responses to 10 Customer Experience Factoids from 2014 (Infographic)

  1. Jim Bass says:

    Reblogged this on Designing The Difference and commented:
    Excellent CX insights for the New Year. Clearly businesses leader should focus on improvement workforce engagement and buy-in while developing strategies for CX maturity in their organizations.

  2. Megan Kent says:

    This rocks!!!

    Megan Kent Founder & CEO MKBG | 222 Broadway | NY, NY 10038 | megankentbrandinggroup.com | 917-561-0903


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: