In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic.
You can see a vertical infographic below or:
- Click here to download the vertical infographic (.pdf)
- Click here to download as a 18″ x 24″ poster (.pdf)
Here are links to the research referenced in this infographic:
- ROI of Customer Experience, 2014
- The State of CX Management, 2014
- 2014 Temkin Experience Ratings
- The Economics of Net Promoter Score
- Employee Engagement Benchmark Study, 2014
- What Happens After a Good or Bad Experience
Here’s a link to last year’s infographic.
The bottom line: Happy Customer Experience Day!
This blog post is part of the 2014 CX Day Customer Experience Blog Carnival hosted here: http://community.cxpa.org/blogs/val-moschella/2014/10/07/cx-day-blog-carnival-cx-core-competencies