The Untapped Value of Employee Engagement (Infographic)

We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research.


If you like the infographic, then here are some other download formats that are made for prinintg:

You can find the referenced research on our Employee Engagement Resource Page.

The bottom line: Companies need to focus more on employee engagement



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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “The Untapped Value of Employee Engagement (Infographic)”

  1. SOOOO good!!! Congrats Bruce.


    Megan Kent Founder & CEO MKBG | 222 Broadway St. | NY, NY 10038 | | 917-561-0903

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