2014 Temkin Ratings: Benchmarking Consumer Relationships

Temkin Ratings website

We’ve been publishing the Temkin Ratings for four years. These ratings provide insights into how consumers evaluate their relationships with 100s of companies across multiple industries. In 2014, we examined 200+ companies across 19 industries based on a survey of 10,000 U.S. consumers. You can view a sortable list of results on the Temkin Ratings website.

Here are my posts that summarize the results for all of the 2014 Temkin Ratings:

Check out Temkin Group’s Industry-Specific CX Research Page with links to many reports with benchmark data across industries.

The bottom line: How do your customers rate their relationship with you?

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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