We’ve been publishing the Temkin Ratings for four years. These ratings provide insights into how consumers evaluate their relationships with 100s of companies across multiple industries. In 2014, we examined 200+ companies across 19 industries based on a survey of 10,000 U.S. consumers. You can view a sortable list of results on the Temkin Ratings website.
Here are my posts that summarize the results for all of the 2014 Temkin Ratings:
- 2014 Temkin Experience Ratings (and 19 industry snapshots).
- 2014 Temkin Forgiveness Ratings
- 2014 Temkin Trust Ratings
- 2014 Temkin Customer Service Ratings
- 2014 Temkin Web Experience Ratings
Check out Temkin Group’s Industry-Specific CX Research Page with links to many reports with benchmark data across industries.
The bottom line: How do your customers rate their relationship with you?