See The Most Popular Customer Experience Content

It’s always interesting to see what people are reading. Here are this blog’s 15 most-read posts over the previous 90 days:

  1. Report: Net Promoter Score Benchmark Study, 2013 
  2. 2014 Temkin Experience Ratings: 19 Industry Results
  3. Seven Steps for Developing Customer Journey Maps*
  4. 14 Customer Experience Trends for 2014 (The Year of Empathy)
  5. LEGO’s Building Block For Good Experiences*
  6. USAA Tops 2014 Temkin Trust Ratings
  7. Report: What Happens After a Good or Bad Experience, 2014
  8. Free eBook: People-Centric Experience Design
  9. Net Promoter Score and Market Share For 60 Tech Vendors*
  10. Five Questions That Drive Customer Journey Thinking
  11. Free eBook: The 6 Laws Of Customer Experience*
  12. Customer Experience Reading List for Execs*
  13. Infographic: The Six Laws of Customer Experience
  14. 9 Recommendations For Net Promoter Score (NPS)*
  15. What Is The Perfect Customer Experience?*

*These posts are more than one year old.

The bottom line: Some CX content is ageless!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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