We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers.
Whirlpool is the highest-rated major appliance maker, earning a rating of 67% and placing 119th overall. Whirlpool also took the top spot in 2012. In its first year on the list, Hitachi is the lowest-rated major appliance maker, landing in 251st first with a rating of 52%.
- The ratings of all major appliance makers in the 2014 Temkin Experience Ratings are as follows: Whirlpool (67%), Electrolux (63%), LG (62%), Samsung (61%), GE (60%), Bosch (58%), Toshiba (58%), Fujitsu (56%), Haier (55%), and Hitachi (52%).
- Whirlpool (+7 points), LG (+7 points), and Toshiba (+3 points) were the only appliance makers to improve their ratings between 2013 and 2014.
- Samsung (-3 points), Electrolux (-2 points), and GE (-1 point) were the only appliance makers to decline in the ratings between 2013 and 2014.
- Overall, the major appliances industry averaged a 61% rating in the 2014 Temkin Experience Ratings and tied for 13th place out of 19 industries. It is also one of the 15 industries to improve its rating over the past year, increasing its average by 1.6 percentage points.
Here are how the companies performed on each of the three components of the Temkin Experience Ratings, compared with the industry average:
To see all of the Temkin Ratings (Experience, Trust, Forgiveness, Customer Service, and Web Experience), visit the Temkin Ratings website