OKC Thunder Achieves CX Excellence with Partners

Last year, NBA’s Oklahoma City Thunder was one of the winners of Temkin Group’s Customer Experience Excellence Award. When Pete Winemiller, Senior Vice President, Guest Relations of the OKC Thunder heard of the victory, the first thing he asked was if they could get separate awards for each of their partners who help the team provide a wonderful fan experience.

Here’s a picture from the halftime ceremony at a recent game where the Thunder presented those awards to its partners:

2012 - Thunder Temkin Award Presentation Photo

Winemiller shared his perspective:

“Following-up as promised concerning the recent halftime presentation where the Thunder presented Temkin Group Customer Experience Excellence Awards to leadership from our Business Alliance Partners. This leadership group represents hundreds and hundreds of talented and skilled front-line team members who do A+ work caring for their Guests throughout the NBA season. Thank you again for recognizing the magnificent role our front-line team plays in making our organization successful.”

My take: First of all, it’s pretty cool seeing our Customer Experience Excellence Award in the hands of people on the Thunder’s court. I’m a huge Boston Celtics fan, but I’m rooting for the Thunder this year! More importantly, it was great to see the Thunder committed to its partners. What are you doing to embrace your partners in building a great experience for your customers?

The bottom line: Congratulations OKC Thunder… and your partners!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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