As you may have read in my customer experience trends for 2014, I’ve labelled 2014 as “The Year of Empathy.” Hopefully many, many people will embrace the concept of empathy within their organizations and not just treat it as the word du jour. To help in the effort, I’m going to make empathy an ongoing theme in this blog.
Here’s my challenge to everyone reading this post: Join me and the entire Temkin Group team in making empathy come to life within your organizations. As a start, watch and share this video by the Cleveland Clinic: Empathy: The Human Connection to Patient Care.
The bottom line: If you could stand in someone else’s shoes would you treat them differently?