Job Switchers Want A Better Work Environment

Why do employees look for new jobs? We decided to dig into that question in our recent consumer survey. Our study of more than 5,000 U.S. employees showed that two-third of employees are most likely to leave for a higher paycheck. But as you can see in the slide below, those who are actively looking for a job cite different reasons for leaving than those who are not.

We examined two groups of employees, those who are very likely to look for a new job and those who are not very likely to look for a new job. The job seekers are much less likely to say that they are leaving for higher pay. They are also 2.5x more likely to leave because of their work environment and twice as likely to leave for a better boss.

1311_EmployeeReasonsForLeavingThe bottom line: Why are your employees leaving?

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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