Working Men and Women Are Happier

Are working women and men happier than their peers? Yes. But there are significant differences across ages and genders.

To examine this question, we created a measurement called the Employment Happiness Gap (EHG), which compares the percentage of people employed who say they are typically happy with the percentage of people unemployed who are typically happy. I then examined the EHG across age groups and genders.

It turns out that males and females have substantially different EHG profiles. As you can see in the graphic below:

  • Consumers of every age and gender are happier when they are employed.
  • The largest EHG is 21 percentage points for males between 25 and 34. As males get older, the gap gets smaller and pretty much disappears once they reach 65.
  • The largest EHG for females is 16 points, and it occurs in two age groups, when they first enter the job market between 18 and 24 and then later in life when they get to be about 50. The EHG virtually disappears over the next 10 years.

HappyGenderAgeEmploymentThe bottom line: Consumers are happier when they are employed.

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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