The Ultimate Customer Experience Infographic

As part of our preparation to celebrate CX Day on October 1st, we created this infographic.


Download State of CX infographic (.pdf)

The bottom line: Customer experience remains a valuable opportunity for many organizations


About Bruce Temkin, CCXP
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

7 Responses to The Ultimate Customer Experience Infographic

  1. Gregg Aamoth says:

    I would LOVE to print this out in poster form… is a PDF or some other format available?

  2. This is such a fantastic resource! THank you so much for putting together! #delighted!!

  3. Ramesh Rao says:

    Glad to see Customer Journey is gaining widespread awareness!!

  4. Tim says:

    Great piece Bruce. Love it

  5. Naval Vaswani says:

    Excellent thoughts . would like to discuss something for CXPA.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: