Free Temkin Group Research on CX Day, Your Choice

The winner is…. Lessons in CX Excellence. During CX Day (Oct 1), look for a coupon code on my Twitter feed (@btemkin) for downloading a free 5-person license for the report ($495 value). It will only be good during CX Day (12:00 AM to 12:00 PM ET).

Make sure to check out all of our other exciting CX Day activities.


As part of Temkin Group’s CX Day celebration, we plan to give away a free research report. On CX Day (October 1), I will provide a coupon code on Twitter (@btemkin) for downloading a 5-person license ($495 value) to a report which will only be good for the day (12:00 AM to 12:00 PM ET).

Which report will it be? You decide. We’ll give away whichever one of these reports has the most votes as of September 30:

The bottom line: Join us in celebrating CX Day!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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