Even if you barely pay attention to this blog,  it would be impossible to miss that October 1st is the first ever Customer Experience Day. I’m really excited about this wonderful idea to celebrate great customer experience and the professionals who make it happen. Temkin Group plans to celebrate the “CX holiday” with free research, webinars, eBooks, infographic, and 50 CX Tips.

Well, it turns out that we’re not the only ones who are looking forward to CX Day. The U.S. Congress has recognized October 1st as Customer Experience Day.

CXDay CertificateThe bottom line: If you care about CX, then join in the CX Day celebration!

1 comment on “U.S. Congress Recognizes CX Day on October 1st”

  1. Am I the only one that finds it ironic that Congress shut down the government on the inaugural Customer Experience Day?

    Don’t get me wrong– I’m glad they are supporting this, but their actions appear to be pretty strong evidence that they don’t even understand what they are recognizing.

    If a company let disagreements among it’s members completely shut down the business, we would conclude that they are totally dysfunctional.

    I can’t imagine a stronger statement that an entity is out-of-touch with principles of serving it’s customers.

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