U.S. Congress Recognizes CX Day on October 1st

Even if you barely pay attention to this blog,  it would be impossible to miss that October 1st is the first ever Customer Experience Day. I’m really excited about this wonderful idea to celebrate great customer experience and the professionals who make it happen. Temkin Group plans to celebrate the “CX holiday” with free research, webinars, eBooks, infographic, and 50 CX Tips.

Well, it turns out that we’re not the only ones who are looking forward to CX Day. The U.S. Congress has recognized October 1st as Customer Experience Day.

CXDay CertificateThe bottom line: If you care about CX, then join in the CX Day celebration!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

One thought on “U.S. Congress Recognizes CX Day on October 1st”

  1. Am I the only one that finds it ironic that Congress shut down the government on the inaugural Customer Experience Day?

    Don’t get me wrong– I’m glad they are supporting this, but their actions appear to be pretty strong evidence that they don’t even understand what they are recognizing.

    If a company let disagreements among it’s members completely shut down the business, we would conclude that they are totally dysfunctional.

    I can’t imagine a stronger statement that an entity is out-of-touch with principles of serving it’s customers.

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