U.S. Congress Recognizes CX Day on October 1st

Even if you barely pay attention to this blog,  it would be impossible to miss that October 1st is the first ever Customer Experience Day. I’m really excited about this wonderful idea to celebrate great customer experience and the professionals who make it happen. Temkin Group plans to celebrate the “CX holiday” with free research, webinars, eBooks, infographic, and 50 CX Tips.

Well, it turns out that we’re not the only ones who are looking forward to CX Day. The U.S. Congress has recognized October 1st as Customer Experience Day.

CXDay CertificateThe bottom line: If you care about CX, then join in the CX Day celebration!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

One thought on “U.S. Congress Recognizes CX Day on October 1st”

  1. Am I the only one that finds it ironic that Congress shut down the government on the inaugural Customer Experience Day?

    Don’t get me wrong– I’m glad they are supporting this, but their actions appear to be pretty strong evidence that they don’t even understand what they are recognizing.

    If a company let disagreements among it’s members completely shut down the business, we would conclude that they are totally dysfunctional.

    I can’t imagine a stronger statement that an entity is out-of-touch with principles of serving it’s customers.

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