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CX Tip #30: Encourage Employees to Thank Customers
(Employee Engagement, Customer Connectedness)

Sprint’s Thank You Thursdays helps keep customers top of mind. Employees at offices, call centers, and retail stores enjoy getting together monthly to collectively write personal thank you notes to customers. Supplies and sample notes are provided, but employees are free to express thanks in their own words. Even the CEO participates in this activity. Sprint sent more than 700,000 thank you notes in 2012. Click for more info

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