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CX Tip #31: Develop Simple Service Standards
(Customer Connectedness, Employee Engagement)

NBA’s Oklahoma Thunder has identified five CLICK!™ With Your Guests non-negotiable service principles:

  • C – COMMUNICATE COURTEOUSLY (practice the golden rule)
  • L – LISTEN TO LEARN (rather than listen to respond)
  • I – INITIATE IMMEDIATELY (being proactive)
  • C – CREATE CONNECTIONS (everyone is a VIP)
  • K – KNOW YOUR STUFF (knowledge is power)

All front‐line team members, from parking to concessions, participate in the required CLICK! With Your Guests on-boarding program, which provides training and tools to create memorable experiences. Click for more info

See full list of CX Tips

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