CX Tip #44: Create a Help Line for Employees

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CX Tip #44: Create a Help Line for Employees
(Employee Engagement)

All Hilton Garden Inn employees – from management to the front line – have access to a dedicated Advice Line. This provide employees a toll-free number or monitored email address through which they can get an answer to any question that’s taken them more than five minutes to find the answer to. It’s intended to make it easy for employees to get the knowledge or help they need quickly.

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I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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