Looking Back at Temkin Group’s 2012 Research

As we prepare to welcome in 2013, I took a look back at 2012. It’s been a fun year for Temkin Group research. We uncovered a wide array of customer experience trends, best practices, and benchmarks in 2012 within these research reports:

2013 should be even more exciting. We already have a number of research projects underway including the 2013 Temkin Ratings, B2B CX best practices, the state of CX profession, employee engagement case studies & benchmark data, and an update to our four CX competencies report. Stay tuned!

The bottom line: 2013 should be a great year for Temkin Group research!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.