Be Happy On Thanksgiving

For those of you in the U.S., Happy Thanksgiving! For everyone else, I hope that you are also happy and thankful today.

Here’s a cartoon that I’ve used for several years, and it still makes me chuckle…

Turkeys trying to fool blind man with an ax

Here are some of the many things that I’m thankful for:

  • I’m thankful for my wonderful family, including my dog Lucy, but not so much for our new hamster Arthur George
  • I’m thankful for Temkin Group clients, they’re great to work with and I really enjoy helping them and learning from them
  • I’m thankful for Temkin Group, since it provides me the opportunity to do what I love doing, learning and teaching
  • I’m thankful for the growing CXPA community, the dedication of CX professionals to the profession and to each other is amazing
  • I’m thankful for all of the readers of this blog, you motivate me to keep writing
  • I’m thankful for moderates in politics, we need more of them to bridge the chasm created by extremists
  • I’m thankful for the Boston sports teams, except for the 2010/11/12 Red Sox who were monumental disappointments
  • I’m thankful for IMAX, because it turns great movies into totally immersive experiences and a temporary escape from reality
  • I’m thankful for the capacity to give thanks, and for the ability to appreciate the things that make me happy

The bottom line: I hope you are thankful for many things that make you happy

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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