Be Happy On Thanksgiving

For those of you in the U.S., Happy Thanksgiving! For everyone else, I hope that you are also happy and thankful today.

Here’s a cartoon that I’ve used for several years, and it still makes me chuckle…

Turkeys trying to fool blind man with an ax

Here are some of the many things that I’m thankful for:

  • I’m thankful for my wonderful family, including my dog Lucy, but not so much for our new hamster Arthur George
  • I’m thankful for Temkin Group clients, they’re great to work with and I really enjoy helping them and learning from them
  • I’m thankful for Temkin Group, since it provides me the opportunity to do what I love doing, learning and teaching
  • I’m thankful for the growing CXPA community, the dedication of CX professionals to the profession and to each other is amazing
  • I’m thankful for all of the readers of this blog, you motivate me to keep writing
  • I’m thankful for moderates in politics, we need more of them to bridge the chasm created by extremists
  • I’m thankful for the Boston sports teams, except for the 2010/11/12 Red Sox who were monumental disappointments
  • I’m thankful for IMAX, because it turns great movies into totally immersive experiences and a temporary escape from reality
  • I’m thankful for the capacity to give thanks, and for the ability to appreciate the things that make me happy

The bottom line: I hope you are thankful for many things that make you happy

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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