Happiness Is Key Ingredient To Productivity

I want to leave you with a happy thought for the weekend. As you can see in the chart below, happy people tend to be more productive in work.

My take: First of all, it’s important to have happy employees. So make sure that you are screening out unhappy people during the recruiting and hiring process. Also, design your company environment and operations to encourage employees to be happy. It might make sense for the executive team to discuss employee happiness on a regular basis.

Psychologist Shawn Achor, in his TED Talk: The Happy Secret to Better Work, describes that happiness is what leads to success at work, although we often think about it working in the other direction. So it might make sense to follow his advice for creating your own personal happiness:

  • For 21 days, write down thee things you are grateful for
  • Journaling one positive experience per day
  • Exercise
  • Meditation
  • Random acts of kindness, write one positive email praising or thanking somebody in their social support network.

The bottom line: I hope that you have a happy weekend, you deserve it!

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

3 thoughts on “Happiness Is Key Ingredient To Productivity”

  1. Great Article Bruce and I totally agree to Shawn Achor’s advice.. But my challenge is executives are hardly happy to spend time to discuss how to make their employees happy…My experience says Managers must work 1:1 basis with their team mates and find out the meanings of happiness for them and then ensure they are happy.

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