Most Engaged Employee Contest Is Underway

Earlier this summer, Avatar HR Solutions and the Enterprise Engagement Alliance announced the launch of the Most Engaged Employee contest to publicly recognize Actively Engaged employees for making a significant difference for their employers, colleagues, and customers or patients. Nominees will be judged on criteria that include: individual actions indicative of high engagement, length of service, and how the individual made a difference for their company, customer, or colleague. Employees can be nominated at the Most Engaged Employee website.

My take: Anything that raises the awareness of employee engagement is a good thing. As you can see in Temkin Group’s Employee Engagement Virtuous Cycle, many good things happen when an organization improves its employee engagement.

In Temkin Group’s 2012 Employee Engagement Benchmark Study, we found that highly engaged employees are extremely valuable. They’re 5.8 times more committed to helping their companies succeed, 3.5 times more likely to do something good for the company that’s unexpected of them, and 4.7 times more likely to recommend that someone apply for a job at their company.

As I’ve written in the Six Laws of Customer ExperienceUnengaged employees don’t create engaged customers. Our research shows that companies with good customer experience have 2.5 times more engaged employees than companies with poor customer experience.

Of course, we also found in our recent report CX Needs More HR Focus on Employee Engagement that human resources organizations aren’t putting enough focus in this area. So we expect to see an uptick in employee engagement activities in the near future.

The bottom line: Engaged employees are an incredible asset

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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