Most Engaged Employee Contest Is Underway

Earlier this summer, Avatar HR Solutions and the Enterprise Engagement Alliance announced the launch of the Most Engaged Employee contest to publicly recognize Actively Engaged employees for making a significant difference for their employers, colleagues, and customers or patients. Nominees will be judged on criteria that include: individual actions indicative of high engagement, length of service, and how the individual made a difference for their company, customer, or colleague. Employees can be nominated at the Most Engaged Employee website.

My take: Anything that raises the awareness of employee engagement is a good thing. As you can see in Temkin Group’s Employee Engagement Virtuous Cycle, many good things happen when an organization improves its employee engagement.

In Temkin Group’s 2012 Employee Engagement Benchmark Study, we found that highly engaged employees are extremely valuable. They’re 5.8 times more committed to helping their companies succeed, 3.5 times more likely to do something good for the company that’s unexpected of them, and 4.7 times more likely to recommend that someone apply for a job at their company.

As I’ve written in the Six Laws of Customer ExperienceUnengaged employees don’t create engaged customers. Our research shows that companies with good customer experience have 2.5 times more engaged employees than companies with poor customer experience.

Of course, we also found in our recent report CX Needs More HR Focus on Employee Engagement that human resources organizations aren’t putting enough focus in this area. So we expect to see an uptick in employee engagement activities in the near future.

The bottom line: Engaged employees are an incredible asset

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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