Temkin Group Welcomes New CX Analyst, Aimee Lucas

I’m thrilled to announce that we’ve added a wonderful new member to the Temkin Group team, Aimee Lucas. She will contribute to Temkin Group’s ongoing stream of research on customer experience trends and best practices and will provide consulting services and advice to our clients.

Aimee has over 15 years of experience improving service delivery and transforming customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design and training.

Prior to joining Temkin Group, Aimee was responsible for implementing the client experience strategy and managing the Voice of the Customer (VOC) program for one of the top 10 public accounting and consulting firms in the US. Her work included planning and managing strategic initiatives collaborating with cross-functional teams to introduce ‘new-to-company’ functions and improvements. Past projects include starting the firm’s internal market research function, managing the design and implementation of its sales and relationship management process, and delivering instructional design and training services across the organization.

Aimee is a graduate of the University of Notre Dame with a bachelor’s degree in marketing management. In her free time, she volunteers as a marathon coach for the Leukemia and Lymphoma Society’s Team in Training program.

I’m confident that Aimee’s experience, insights, and energy will accelerate our clients’ customer experience journeys.

You can contact Aimee at aimee@temkingroup.com

The bottom line: Please join me in welcoming Aimee to the team

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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