Temkin Group Welcomes New CX Analyst, Aimee Lucas

I’m thrilled to announce that we’ve added a wonderful new member to the Temkin Group team, Aimee Lucas. She will contribute to Temkin Group’s ongoing stream of research on customer experience trends and best practices and will provide consulting services and advice to our clients.

Aimee has over 15 years of experience improving service delivery and transforming customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design and training.

Prior to joining Temkin Group, Aimee was responsible for implementing the client experience strategy and managing the Voice of the Customer (VOC) program for one of the top 10 public accounting and consulting firms in the US. Her work included planning and managing strategic initiatives collaborating with cross-functional teams to introduce ‘new-to-company’ functions and improvements. Past projects include starting the firm’s internal market research function, managing the design and implementation of its sales and relationship management process, and delivering instructional design and training services across the organization.

Aimee is a graduate of the University of Notre Dame with a bachelor’s degree in marketing management. In her free time, she volunteers as a marathon coach for the Leukemia and Lymphoma Society’s Team in Training program.

I’m confident that Aimee’s experience, insights, and energy will accelerate our clients’ customer experience journeys.

You can contact Aimee at aimee@temkingroup.com

The bottom line: Please join me in welcoming Aimee to the team

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

One thought on “Temkin Group Welcomes New CX Analyst, Aimee Lucas”

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.