Top 8 Reasons to Join Us in San Diego at the CXPA Event in June

There are many customer experience events, and several of them are very good. But I want to make the case for joining us at the Customer Experience Professionals Association ( Members Insight Exchange on June 19 & 20 in San Diego at the Del Coronado.

In case you don’t know about the CXPA, it’s a non-profit organization dedicated to the long-term success of customer experience professionals. Here are my top 8 reasons for joining us:

  • Learning. Hear best practices from great speakers and during highly interactive sessions.
  • Networking. Meet customer experience professionals from different industries and regions.
  • Sharing. Let other people know about your successes and challenges, helping to improve the entire profession.
  • Experiencing. Participate in an exciting agenda that’s filled with educational sessions, networking events, an “unconference” session and some other surprises.
  • Building. Help shape the CXPA’s agenda and make it a powerful asset for you and the entire profession.
  • Innovating. Learn about the CXPA’s first annual CX Innovation Award winners and see presentations from a specially selected group of innovative vendors.
  • Beaching. Enjoy the beautiful setting of the Del Coronado on the beach in San Diego.
  • Belonging. Join your peers in the CXPA who are investing their time to make you and other customer experience professionals successful.

The bottom line: Don’t miss this great event!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.