Introducing the CX Innovation Awards

I’m thrilled to announce the…

Is your company doing something innovative in customer experience? Has it had a significant impact on your business? If you answered “yes,” then consider applying for the CX Innovation Awards being given out by the Customer Experience Professionals Association (

The awards will be announced at the CXPA’s Members Insight Exchange on June 19 & 20 at the Hotel Del Coronado in San Diego. The CXPA plans to give out awards in four areas:

  • Voice of the Customer: Generating and acting upon customer insights
  • Employee Engagement: Embedding a customer experience mindset throughout an organization
  • Business Case/ROI: Developing a compelling connection between CX and business results
  • Wild Card: Customer experience work not included in other categories

While these awards are only for practitioners, not for vendors or consultants, feel free to encourage your innovative clients to complete the nomination form.

Nominations must be submitted by May 11. Please visit the CXPA website to find out more information about the CX Innovation Awards.

The bottom line: Let’s celebrate some of the many innovations of CX┬áprofessionals!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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