Introducing the CX Innovation Awards

I’m thrilled to announce the…

Is your company doing something innovative in customer experience? Has it had a significant impact on your business? If you answered “yes,” then consider applying for the CX Innovation Awards being given out by the Customer Experience Professionals Association (

The awards will be announced at the CXPA’s Members Insight Exchange on June 19 & 20 at the Hotel Del Coronado in San Diego. The CXPA plans to give out awards in four areas:

  • Voice of the Customer: Generating and acting upon customer insights
  • Employee Engagement: Embedding a customer experience mindset throughout an organization
  • Business Case/ROI: Developing a compelling connection between CX and business results
  • Wild Card: Customer experience work not included in other categories

While these awards are only for practitioners, not for vendors or consultants, feel free to encourage your innovative clients to complete the nomination form.

Nominations must be submitted by May 11. Please visit the CXPA website to find out more information about the CX Innovation Awards.

The bottom line: Let’s celebrate some of the many innovations of CX┬áprofessionals!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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