Introducing the CX Innovation Awards

I’m thrilled to announce the…

Is your company doing something innovative in customer experience? Has it had a significant impact on your business? If you answered “yes,” then consider applying for the CX Innovation Awards being given out by the Customer Experience Professionals Association (

The awards will be announced at the CXPA’s Members Insight Exchange on June 19 & 20 at the Hotel Del Coronado in San Diego. The CXPA plans to give out awards in four areas:

  • Voice of the Customer: Generating and acting upon customer insights
  • Employee Engagement: Embedding a customer experience mindset throughout an organization
  • Business Case/ROI: Developing a compelling connection between CX and business results
  • Wild Card: Customer experience work not included in other categories

While these awards are only for practitioners, not for vendors or consultants, feel free to encourage your innovative clients to complete the nomination form.

Nominations must be submitted by May 11. Please visit the CXPA website to find out more information about the CX Innovation Awards.

The bottom line: Let’s celebrate some of the many innovations of CX professionals!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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