Who’s Using QR Codes?

qrcodeIn case you don’t recognize this square graphic on the left, it’s a QR Code (short for quick response code). These codes are popping up all over the place. They are used to quickly share information. Anyone with a QR reader (which is one of the many, many apps available for smartphone users) can scan the QR code and get the information, whether it’s a website, a survey for giving feedback, or ratings and review on a product.

Given the growth of QR Codes, we wanted to find out who’s using them. So we asked 10,000 U.S. consumers. It turns out that 24% of consumers are already using QR Codes. Not surprisingly, the use is heavily weighted towards younger consumers. About one-third of consumers younger than 40 years old use QR Codes at least a couple of times per month.

The bottom line: QR Codes are not yet a mainstream activity

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “Who’s Using QR Codes?”

  1. Hi Bruce,
    Thanks for making this post easy to understand with images. QR Codes are becoming very popular as a marketing & advertising tool. Now every organization uses QR codes in different ways. No doubt, the use of QR code is heavily weighted towards younger consumers.

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