We recently published the 2012 Temkin Experience Ratings that ranks the customer experience of 206 companies across 18 industries based on a survey of 10,000 U.S., companies. The ratings are based on three components of experience: functional, accessible, and emotional.
I examined the results for one of those element, accessible, to see which companies are the easiest and least easy to work with. As you can see below, Sam’s Club is the easiest company to work with, but there are several other firms like Publix, Subway, Lowe’s, and Aldi with excellent ratings in this area.
At the other side of the easiness spectrum, Medicaid, Charter Communications (TV and internet service), Empire BCBS, Earthlink, Highmark BCBS, Health Net, and MSN all receive “very poor” ratings. Four out of the eight hardest companies to work with are health plans.
The bottom line: There’s no excuse for being difficult to work with