Industry Details for 2012 Temkin Experience Ratings

I’ve now completed posts covering all 18 industries in the 2012 Temkin Experience Ratings. Here are links to all of the industry-specific posts:

>Appliance makers
>Auto dealers
>Car rental agencies
>Computer makers
>Credit card issuers
>Fast food chains
>Grocery chains
>Health plans
>Hotel chains
>Insurance carriers
>Internet service providers
>Investment firms
>Parcel delivery services
>TV service providers
>Wireless carriers

Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.

The bottom line: It’s good to compare results within and across industries

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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