Industry Details for 2012 Temkin Experience Ratings

I’ve now completed posts covering all 18 industries in the 2012 Temkin Experience Ratings. Here are links to all of the industry-specific posts:

>Appliance makers
>Auto dealers
>Car rental agencies
>Computer makers
>Credit card issuers
>Fast food chains
>Grocery chains
>Health plans
>Hotel chains
>Insurance carriers
>Internet service providers
>Investment firms
>Parcel delivery services
>TV service providers
>Wireless carriers

Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.

The bottom line: It’s good to compare results within and across industries

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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