This post examines the six car rental agencies included in the 2012 Temkin Experience Ratings.
Alamo was the top rated car rental agency and the only one to receive a “good” customer experience rating, and 45th overall out of the 206 companies in the ratings. Three auto dealers were next in line with “okay” ratings: Budget, Hertz, and Enterprise. The remaining two auto dealers earned “poor” ratings: Avis and Dollar. The overall industry was in the middle of the pack, with an average score that placed it ninth out of 18 industries.
Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.
The bottom line: Alamo’s customer experience stands out in the car rental industry