This post examines the four parcel delivery services included in the 2012 Temkin Experience Ratings.
FedEx comes out number one in parcel delivery services, slightly outpacing UPS and the US Postal Service. DHL, on the other hand, is well below the pack with a “poor” rating; the biggest issue is in the accessible component of the ratings.
Do you want to see the data? Go to the Temkin Ratings website where you can sort through all of the results for free. You can even purchase the underlying data if you want to get more access.
The bottom line: DHL has some catching up to do