What I Learned From Steve Jobs

Steve Jobs passed away today and the world lost a great visionary, designer, architect, and technologist. He truly changed the world… for the better!

I recently wrote a couple of posts about Jobs: Customer Experience Lessons From Steve Jobs and Stop Listening To Customers… Sometimes. To honor his passing, I want to share some additional thoughts about what I’ve learned from him:

  • Passion can be an extremely powerful transformational force
  • Great architecture requires a singular vision to align the 1,000s of little decisions
  • Design isn’t something you can just layer on to a product, it needs to be integrated throughout the process
  • Great design can motivate people to try new things
  • Customers can’t easily articulate their desires, especially for new technology
  • Simple and easy is a wonderful design goal
  • Every device has a primary objective that should never be compromised
  • When it comes to design, every little thing counts

The bottom line: Thank you Steve, you will be missed but not forgotten. R.I.P.

P.S. I loved the way that President Obama described Jobs: “…Steve was among the greatest of American innovators – brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it…”

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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