The annual Customer Service Week starts today and goes through Friday (10/7). Given the occasion, it seems like a good opportunity to acknowledge some of the better performers in our 2011 Temkin Customer Service Ratings, which ranks 129 large companies across 12 industries.
First of all, kudos to the top 25 companies in the ratings. led by USAA, Edward Jones, Courtyard by Marriott, and Sam’s Club:
But, overall, companies aren’t very good at customer service and there is a wide difference across industries…
…so I want to give a shout out to companies that most outperformed their industry averages. Led by USAA, Southwest Airlines, Discover, American Express, and Edward Jones here are the top 25:
The bottom line: Happy customer service week!