No Way We Forget, An Ode To 9/11

In memory of the 10th anniversary of 9/11, I wrote this poem…

No Way We Forget

Once in this spot they stood
Tall and proud
Overlooking Lady Liberty
A backdrop to the crowd

That day we remember
No way we forget
One plane, two planes
The pain and the fret

Our finest responded
No way they stand back
Not fearing the darkness
Just caring as they track

The dust settled down
No way to believe
The site and the loss
The might in which we grieve

But that’s not the story
No way it ends there
We rebuild and move on
Not filled with despair

We the people are strong
No way we get swayed
Liberty, justice, tranquility
Our history will not fade

That day we remember
No way we forget
One plane, two planes
The pain and the fret

Forever in this spot we stand
Tall and proud
Overlooking Lady Liberty
A nation unbowed

Here’s a .pdf of the poem that you can download

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

2 thoughts on “No Way We Forget, An Ode To 9/11”

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