No Way We Forget, An Ode To 9/11

In memory of the 10th anniversary of 9/11, I wrote this poem…

No Way We Forget

Once in this spot they stood
Tall and proud
Overlooking Lady Liberty
A backdrop to the crowd

That day we remember
No way we forget
One plane, two planes
The pain and the fret

Our finest responded
No way they stand back
Not fearing the darkness
Just caring as they track

The dust settled down
No way to believe
The site and the loss
The might in which we grieve

But that’s not the story
No way it ends there
We rebuild and move on
Not filled with despair

We the people are strong
No way we get swayed
Liberty, justice, tranquility
Our history will not fade

That day we remember
No way we forget
One plane, two planes
The pain and the fret

Forever in this spot we stand
Tall and proud
Overlooking Lady Liberty
A nation unbowed

Here’s a .pdf of the poem that you can download

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “No Way We Forget, An Ode To 9/11”

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