Healthcare Experiences Aren’t Satisfying Patients
September 1, 2011 2 Comments
I recently wrote an “Expert Opinion” article on the 1to1 Media site called Patients Have A Soul. It looks at the need for healthcare professionals to improve the patient experience. That article also included a couple of new data graphs that I want to also post on this site.
The first graphic looks at satisfaction with different groups in the health care system. About three-quarters of consumers are very satisfied with their doctors and nurses, but only about half are that enamored with their health plans. And only two-thirds of patients are happy with the overall experience. So there’s a lot of opportunity to improve!
The second graphic looks at overall satisfaction of consumers at different ages. Clearly, satisfaction increases with age. Only 57% of the youngest group are fully satisfied with their medical experiences while 83% of the oldest feels that way.