A Good Year For Customer Experience Vendors

In the recent Temkin Group company study, 66 customer experience vendors answered our questions about their business. The group was made up of different types of vendors, but the largest subsets were customer experience consultants (27) and voice of the customer software/services providers (24).

It turns out that the overall demand for their collective wares is very strong. These graphics show growing pipelines, strong demand across industries, and rising deal sizes.

The bottom line: Companies are investing in customer experience products and services

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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