A Good Year For Customer Experience Vendors
May 5, 2011 Leave a comment
In the recent Temkin Group company study, 66 customer experience vendors answered our questions about their business. The group was made up of different types of vendors, but the largest subsets were customer experience consultants (27) and voice of the customer software/services providers (24).
It turns out that the overall demand for their collective wares is very strong. These graphics show growing pipelines, strong demand across industries, and rising deal sizes.
The bottom line: Companies are investing in customer experience products and services