A Good Year For Customer Experience Vendors

In the recent Temkin Group company study, 66 customer experience vendors answered our questions about their business. The group was made up of different types of vendors, but the largest subsets were customer experience consultants (27) and voice of the customer software/services providers (24).

It turns out that the overall demand for their collective wares is very strong. These graphics show growing pipelines, strong demand across industries, and rising deal sizes.

The bottom line: Companies are investing in customer experience products and services

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

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