A Good Year For Customer Experience Vendors

In the recent Temkin Group company study, 66 customer experience vendors answered our questions about their business. The group was made up of different types of vendors, but the largest subsets were customer experience consultants (27) and voice of the customer software/services providers (24).

It turns out that the overall demand for their collective wares is very strong. These graphics show growing pipelines, strong demand across industries, and rising deal sizes.

The bottom line: Companies are investing in customer experience products and services

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

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