Temkin Group’s 1st Anniversary… Thanks!

We are very happy to announce that Temkin Group is now one year old….
We want to first and foremost thank all of our wonderful clients. THANK YOU! We’ve had the opportunity to work with some of the world’s leading banks, insurance companies, technology vendors, pharmaceutical companies, investment firms, and retailers.

It’s been a busy year…

We published 15 research reports:

We launched the Temkin Ratings Website:

And, we co-founded the Customer Experience Professionals Association:

The bottom line: Thank you for supporting Temkin Group!

Written by 

I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about leading-edge XM topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.

2 thoughts on “Temkin Group’s 1st Anniversary… Thanks!”

  1. Bruce – Kudos on your 1-year anniversary! You have provided us with some very interesting – and critically important – metrics and associated data for the customer experience in a wide range of industries. Regardless of the industry focus, I enjoy all your reports and appreciate your sharing them with us.

    Wishing you many, many more anniversaries for the Temkin Group.

    Betsy Vavrin
    SMC Marketing

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