Temkin Group’s 1st Anniversary… Thanks!

We are very happy to announce that Temkin Group is now one year old….
We want to first and foremost thank all of our wonderful clients. THANK YOU! We’ve had the opportunity to work with some of the world’s leading banks, insurance companies, technology vendors, pharmaceutical companies, investment firms, and retailers.

It’s been a busy year…

We published 15 research reports:

We launched the Temkin Ratings Website:

And, we co-founded the Customer Experience Professionals Association:

The bottom line: Thank you for supporting Temkin Group!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (CXPA.org), and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile: www.linkedin.com/in/brucetemkin

2 thoughts on “Temkin Group’s 1st Anniversary… Thanks!”

  1. Bruce – Kudos on your 1-year anniversary! You have provided us with some very interesting – and critically important – metrics and associated data for the customer experience in a wide range of industries. Regardless of the industry focus, I enjoy all your reports and appreciate your sharing them with us.

    Wishing you many, many more anniversaries for the Temkin Group.

    Betsy Vavrin
    SMC Marketing

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