Temkin Group’s 1st Anniversary… Thanks!

We are very happy to announce that Temkin Group is now one year old….
We want to first and foremost thank all of our wonderful clients. THANK YOU! We’ve had the opportunity to work with some of the world’s leading banks, insurance companies, technology vendors, pharmaceutical companies, investment firms, and retailers.

It’s been a busy year…

We published 15 research reports:

We launched the Temkin Ratings Website:

And, we co-founded the Customer Experience Professionals Association:

The bottom line: Thank you for supporting Temkin Group!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “Temkin Group’s 1st Anniversary… Thanks!”

  1. Bruce – Kudos on your 1-year anniversary! You have provided us with some very interesting – and critically important – metrics and associated data for the customer experience in a wide range of industries. Regardless of the industry focus, I enjoy all your reports and appreciate your sharing them with us.

    Wishing you many, many more anniversaries for the Temkin Group.

    Betsy Vavrin
    SMC Marketing

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