Off Topic: Everyone Should Read Grant Hill’s Response

I ran across a FANTASTIC article in the New York Times by Grant Hill. It’s Hill’s response to Jalen Rose’s comments that Hill and other black Duke basketball players are “Uncle Toms” and other less-than flattering adjectives. This article is worth reading just for the quality of the writing. As an extra bonus, there are some powerful messages. Here’s an excerpt:

“This is part of our great tradition as black Americans. We aspire for the best or better for our children and work hard to make that happen for them. Jalen’s mother is part of our great black tradition and made the same sacrifices for him.”

The bottom line: Read this article

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I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

2 thoughts on “Off Topic: Everyone Should Read Grant Hill’s Response”

  1. Bruce,

    Thank you for sending this article. While the persons of topic happen to be African Americans the message applies to ALL Americans. Taking an inappropriate and uncalled for shot at those who achieve success the long and difficult way is done by folks of all races and walks of life. Somehow having strong family relationships, good old fashinoned work ethics, and deep moral conviction has become uncool.

    But I have to admit as a Black American I am ashamed of Jalen’s remarks. So thank you for posting Grant’s response – the article is indeed worth reading – for so many reasons.

    1. Hi Toni: I agree that the lessons in Grant Hill’s remarks apply to everyone. Stereotyping anyone or any group is a terrible thing to do. And Hill refrained from arguing and did not attack Rose personally, he stayed focused on the issues. In the end, it as great to see Hill demonstrate his strong pride in his family, friends, and University — his community. Hopefully the Fab FIve and everyone that reads Hill’s response learn these lessons. Thanks for sharing your thoughts!

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