Off Topic: Everyone Should Read Grant Hill’s Response

I ran across a FANTASTIC article in the New York Times by Grant Hill. It’s Hill’s response to Jalen Rose’s comments that Hill and other black Duke basketball players are “Uncle Toms” and other less-than flattering adjectives. This article is worth reading just for the quality of the writing. As an extra bonus, there are some powerful messages. Here’s an excerpt:

“This is part of our great tradition as black Americans. We aspire for the best or better for our children and work hard to make that happen for them. Jalen’s mother is part of our great black tradition and made the same sacrifices for him.”

The bottom line: Read this article

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

2 thoughts on “Off Topic: Everyone Should Read Grant Hill’s Response”

  1. Bruce,

    Thank you for sending this article. While the persons of topic happen to be African Americans the message applies to ALL Americans. Taking an inappropriate and uncalled for shot at those who achieve success the long and difficult way is done by folks of all races and walks of life. Somehow having strong family relationships, good old fashinoned work ethics, and deep moral conviction has become uncool.

    But I have to admit as a Black American I am ashamed of Jalen’s remarks. So thank you for posting Grant’s response – the article is indeed worth reading – for so many reasons.

    1. Hi Toni: I agree that the lessons in Grant Hill’s remarks apply to everyone. Stereotyping anyone or any group is a terrible thing to do. And Hill refrained from arguing and did not attack Rose personally, he stayed focused on the issues. In the end, it as great to see Hill demonstrate his strong pride in his family, friends, and University — his community. Hopefully the Fab FIve and everyone that reads Hill’s response learn these lessons. Thanks for sharing your thoughts!

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