Customer Experience Pros Are Happier In NA Than In EU
February 21, 2011 Leave a comment
In the recent Temkin Group report Customer Experience Accelerates In 2011, we examined the 2011 customer experience plans of large companies ($1 billion+). I decided to compare some of the data across North American and Westen European companies for for a slightly larger group of companies ($500 million+).
The data sample for the EU companies (52) is not large, so the data is indicative albeit not necessarily statistically significant.
In this post, let’s look at how satisfied customer experience professionals are with their jobs…
First of all, an overwhelming majority of customer experience professionals are satisfied with their jobs in both Europe and North America. But the North Americans in the survey were definitely more satisfied with their current position.
The bottom line: Customer experience is a satisfying global profession