Giving Thanks On Thanksgiving

Happy Thanksgiving to all of you who are celebrating the holiday. I like sharing my favorite Thanksgiving comic…

Turkeys trying to fool blind man with an ax(from

Here are a number of things that I am thankful for:

  • My family. They put up with me… most of the time.
  • My dad’s memory. Although he passed away a few weeks ago, I am happy to remember how my dad enthusiastically embraced life.
  • My clients. Temkin Group is off to a great start; we’ve been lucky enough to have some fantastic clients.
  • My dog Lucy. She had emergency surgery a couple of weeks ago and we thought she was going to die. She’s recovered and back to her old self; greeting me at the door every time I come home.
  • Our friends. We’ve had a lot of family trauma over the last few months, but our friends have been fantastic in helping out.
  • The Celtics. Last year was exciting; and it looks like they can make another run at the championship again this year.
  • Zach Galifianakis and Will Ferrell. These guys just make me laugh.

The bottom line: I hope you find the time to be thankful!

Written by 

I am an experience management transformist, helping organizations improve business results by engaging the hearts and minds of their customers, employees, and partners. My "job" is Head of the Qualtrics XM Institute. The Institute is still being established, but our goal is to help organizations around the world thrive by mastering Experience Management (XM). As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. And, as many people know, I love to speak about these topics in almost any forum. Prior to joining Qualtrics, I was managing partner of Temkin Group (leading CX research, advisory, and training firm), co-founder and chair of the Customer Experience Professionals Association (, and a VP at Forrester Research. I'm a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Check out my LinkedIn profile:

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