Giving Thanks On Thanksgiving

Happy Thanksgiving to all of you who are celebrating the holiday. I like sharing my favorite Thanksgiving comic…

Turkeys trying to fool blind man with an ax(from

Here are a number of things that I am thankful for:

  • My family. They put up with me… most of the time.
  • My dad’s memory. Although he passed away a few weeks ago, I am happy to remember how my dad enthusiastically embraced life.
  • My clients. Temkin Group is off to a great start; we’ve been lucky enough to have some fantastic clients.
  • My dog Lucy. She had emergency surgery a couple of weeks ago and we thought she was going to die. She’s recovered and back to her old self; greeting me at the door every time I come home.
  • Our friends. We’ve had a lot of family trauma over the last few months, but our friends have been fantastic in helping out.
  • The Celtics. Last year was exciting; and it looks like they can make another run at the championship again this year.
  • Zach Galifianakis and Will Ferrell. These guys just make me laugh.

The bottom line: I hope you find the time to be thankful!

Written by 

I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (, a non-profit organization dedicated to the success of CX professionals.

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