7 Lessons From Navy Seals

I just read a post that I liked called  7 Lessons Entrepreneurs Should Learn From The Navy Seals. The author highlights seven lessons from Navy Seals that apply to entrepreneurs:

  1. Take Decisive Action
  2. Fear Nothing
  3. Seek Excellence, not Fame
  4. Lock and Load
  5. Leave no Man Behind
  6. Plan Your Mission, but Prepare to Pivot
  7. Make Peace with Constant Chaos

My take: Almost any organization would improve dramatically if it could capitalized on its resources nearly as effectively as Navy Seals. These lessons are about making plans, taking action, staying flexible, and cherishing teamwork — good stuff!

The bottom line: We should all be a bit more like Navy Seals

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I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, culture, interaction design, customer service, branding and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and Emeritus Chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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